PRIVACY POLICY
Privacy Policy
Last updated: 10 July 2026
Trai Inc ("Trai Inc", "we", "us", or "our") operates traiinc.com and provides software engineering, AI automation, and digital services. This policy explains what personal data we collect, why, how we use it, and the choices you have. We aim to comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and, for clients in the EU/UK, to handle data in line with the GDPR.
Information We Collect
We only collect information you choose to share with us or that is generated automatically when you use our site:
- Contact & enquiry data: when you fill in our contact form, cost estimator, or message us on WhatsApp โ your name, email, phone number, company name, budget range, and the project details you describe.
- Newsletter data: your email address, if you subscribe to updates.
- Usage & device data: collected automatically via cookies and analytics โ pages visited, approximate location, browser and device type, and referral source.
- Project data: if you engage us, any files, credentials, or account access you provide so we can deliver your project.
How We Use Your Information
We use your data only to run our business and serve you:
- To respond to your enquiries and prepare a scope and quote.
- To deliver, support, and maintain projects you engage us for.
- To send you the updates you subscribed to (you can unsubscribe at any time).
- To understand how our site is used so we can improve it.
- To meet legal, accounting, and tax obligations.
Service Providers We Share Data With
We do not sell your personal data. We share it only with trusted providers who help us operate, and only to the extent needed:
- Google (Tag Manager): used to manage and deploy tracking scripts and marketing tags. Analytics data may be collected via GTM-configured tags.
- Cloudflare: website hosting and security.
- FormSubmit: delivery of contact-form submissions to our inbox.
- Resend: delivery of newsletter and transactional email.
- We may also disclose data if required by law or to protect our legal rights.
Cookies
Our site uses cookies for analytics and to remember your theme preference (light/dark mode). You can disable cookies in your browser settings, though some parts of the site may not function as intended without them.
Data Retention
We keep enquiry and project data only as long as needed for the purpose it was collected, to serve you, and to meet legal obligations. You can ask us to delete your data at any time, subject to any records we are legally required to keep.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, withdraw consent, or object to certain processing. To exercise any of these, email us at [email protected] and we will respond within a reasonable time.
Data Security
We use encryption in transit, access controls, and reputable infrastructure providers to protect your data. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard the information you share with us.
Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the latest version. Material changes will be posted on this page.
Questions about this policy or your data? Contact us at [email protected].